After-sales service content
1. Actively train on-site operators for the users and provide corresponding information.
2. Responsible for 1 year free maintenance after acceptance of equipment, free maintenance for life, free upgrade software, services beyond the warranty period only cover the cost of the accessory.
3. When the equipment fails to be solved by the user within the warranty period, telephone response immediately, if the telephone response cannot be resolved, our professional technicians will arrive at the scene within 48 hours and repair within 24 hours, if it cannot be resolved within 24 hours, emergency measures or redundant services should be taken to ensure the normal operation of the equipment.
4. Our company will keep track of the operation and maintenance of the equipment, and set up special user files in order to provide timely and accurate services. At the same time, after-sales service center staff will visit users regularly, actively listen to the opinions and suggestions of the users to ensure the long-term stable operation of the equipment.
5. According to the user's requirements, our company will dispatch experienced technical service personnel in time to arrive at the installation site to guide the installation and commissioning until the product is put into operation to ensure that the product meets the technical requirements.
Non-warranty matters: During the warranty period, the company will not provide free repair services within the scope of the warranty, if there is any trouble under the following conditions.
Malfunction due to misoperation; malfuction caused by repair or modification at a company other than the company or the company designated by the company; the unit malfunctions due to a malfunction outside the machine; malfuction occur when used in high temperature, humidity, corrosive gas, vibration and other adverse environmental conditions; malfuction caused by fires, earthquakes and natural disasters; once installed and debugged, malfunction caused by movement and transportation.
After-sales service after the warranty period
After the expiration of the warranty period, if the equipment fails, after receiving the buyer's notice, the seller will respond and rush to the buyer's site within the above-mentioned time limit to help troubleshoot, repair or replace spare parts. When purchasing spare parts, the cost will be charged as appropriate.
Quality assurance measures
1. Guarantee that the goods are new and unused, and fully comply with the requirements of the mandatory national technical quality standards for quality, specifications, performance and technical specifications.
2. Guarantee the correct installation, normal operation and maintenance of the provided goods, it can meet the quality requirements and product specifications within its service life.
